TERMS, DELIVERY & RETURNS

TERMS

PLEASE NOTE THE PRODUCT IMAGES SHOWN MAY NOT RESEMBLE FULLY THE GARMENT/ITEM YOU RECEIVE. ESSEX MAMA RESERVES THE RIGHT TO AMEND MINOR DETAILS DUE TO DELIVERIES & SUPPLIER STOCK ISSUES - FOR EXAMPLE A BLACK SWEATSHIRT MAY BE SUBSTITUTED FOR A NEAR IDENTICAL BLACK SWEATSHIRT OF THE SAME OR SIMILAR FABRIC COMPOSITION OR STYLE, SHOULD THE SUPPLIER GO OUT OF STOCK.

DELIVERY

ALL ITEMS ARE MADE TO ORDER THEREFORE PLEASE ALLOW 7-14 DAYS FOR PROCESSING, ALTHOUGH WE ALWAYS ENDEAVOUR TO SHIP TO YOU AS SOON AS POSSIBLE.

SHIPPING IS TO THE SHIPPING ADDRESS SPECIFIED ON YOUR ORDER VIA ROYAL MAIL SECOND CLASS SERVICE. PROOF OF POSTAGE IS ALWAYS OBTAINED.

SHOULD YOU REQUIRE ANY ALTERNATIVE SERVICE OTHER THAN THAT OFFERED, PLEASE GET IN CONTACT BEFORE YOU PLACE YOUR ORDER. EMAIL orders@essexmama.co.uk 

RETURNS 

WE HOPE YOU ARE HAPPY WITH YOUR PURCHASE FROM ESSEX MAMA, IF NOT  PLEASE EMAIL orders@essexmama.co.uk 

OUR RETURNS POLICY LASTS 14 DAYS. IF 14 DAYS HAVE GONE BY SINCE YOUR PURCHASE UNFORTUNATELY WE CAN'T OFFER YOU A REFUND OR EXCHANGE. 

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNWORN AND IN THE SAME CONDITION THAT YOU RECEIVED IT WITH THE TAGS STILL ATTACHED.

PERSONALISED ITEMS ARE EXEMPT FROM THIS POLICY & CANNOT BE RETURNED AS THESE ARE MADE TO YOUR SPECIFIC REQUIREMENTS. (VARSITY COLLECTION)

YOU ARE RESPONSIBLE FOR COVERING THE SHIPPING COSTS OF ANY AGREED RETURNS OR EXCHANGES. PLEASE OBTAIN PROOF OF POSTING FOR ALL SHIPMENTS AS WE CANNOT BE HELD RESPONSIBLE FOR ANY ITEMS LOST IN TRANSIT. ALSO ENSURE YOU USE A SERVICE THAT COVERS THE VALUE OF THE ITEM YOU ARE RETURNING.

ONCE WE HAVE RECEIVED YOUR RETURNED ITEM YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH FURTHER DETAILS.

ANY REFUNDS CAN ONLY BE PROCESSED TO THE ORIGINAL METHOD OF PAYMENT.

IF YOU ITEM WAS A GIFT THEN YOU WILL BE ISSUED A CREDIT CODE FOR THE CURRENT SELLING VALUE AT THE TIME OF THE RETURN.

PLEASE NOTE SALE ITEMS ARE NON-RETURNABLE.

REFUNDS - IF YOU HAVEN'T RECEIVED YOUR REFUND YET, PLEASE FIRST CHECK YOUR BANK ACCOUNT & YOUR CREDIT CARD COMPANY. IT CAN TAKE SEVERAL WORKING DAYS FOR REFUNDS TO TRANSMIT ACROSS THE BANKING SYSTEMS.

IF YOU STILL CANNOT SEE YOUR REFUND, PLEASE CONTACT orders@essexmama.co.uk